Justin.
Welcome to my personal blog. I’m a passionate IT professional who loves all things tech. This is my place to document some of the projects i’m working on as well as any other cool things I find.
Hi, my name is
About Me
Welcome to my little corner of the internet! I’m a 24-year-old IT helpdesk technician with an insatiable curiosity for all things technology. My journey into the world of IT began with a fascination for how computers work and a desire to explore the endless possibilities they offer.
I recently graduated from Western Governors University with a B.S in Information Technology, where I gained a solid foundation in various aspects of IT, from networking and cybersecurity to software development and project management. Prior to that, I earned an A.S in Cybersecurity Investigations from Manchester Community College, honing my skills in identifying and mitigating digital threats.
My passion for technology goes beyond just fixing computers or troubleshooting networks. It’s about understanding the intricacies of the digital world we live in and leveraging technology to solve complex problems and improve lives. Whether it’s exploring the latest trends in cybersecurity, diving into the world of cloud computing, or experimenting with cutting-edge tech gadgets, I’m always eager to expand my knowledge and stay ahead of the curve.
Through this blog, I aim to share my experiences, insights, and discoveries in the ever-evolving field of technology. From helpful tips and tutorials to discussions on industry trends and innovations, I hope to create a space where fellow tech enthusiasts can come together to learn, grow, and geek out over our shared passion.
Thanks for checking out my website :)
Experience
● Utilized remote management tools to troubleshoot advanced technical issues relating to computer hardware, software, printers, and networking for a variety of small and medium sized business clients spanning multiple industries.
● Accurately logged all interactions and thoroughly documented troubleshooting steps in ConnectWise Manage ticketing system.
● Installed, upgraded, and configured computer hardware, software, and networking equipment. Including but not limited to Cisco Meraki firewalls and HP Enterprise servers.
● Created and maintained user accounts in Active Directory and Microsoft 365 utilizing Microsoft Entra ID Connect.
● Utilized Microsoft Intune with Windows Autopilot to create a streamlined device setup process for end users.
● Created and maintained Active Directory group policies, helping to create standards across a diverse client base.
● Developed and implemented user training on IT systems and software applications.
● Performed regular system and network maintenance and troubleshooting to identify and resolve technical issues.
● Handled more complex issues escalated by tier I technicians while providing training where applicable to contribute to overall team up-skilling and continued learning.
● Utilized a rating tool to train an AI algorithm in identifying factually incorrect informationfor a major social media client.
● Conformed to strict rating guidelines to ensure accurate development of the AI model
Education
Get in Touch
My inbox is always open. Whether you have a question or just want to say hi, I’ll try my best to get back to you!