Justin
Welcome to my personal blog. I’m a passionate IT professional who loves all things tech. This is my place to document some of the projects i’m working on as well as any other cool things I find.
Hi, my name is
About Me
Welcome to my little corner of the internet! I’m a 24-year-old IT helpdesk technician with an insatiable curiosity for all things technology. My journey into the world of IT began with a fascination for how computers work and a desire to explore the endless possibilities they offer.
I recently graduated from Western Governors University with a B.S in Information Technology, where I gained a solid foundation in various aspects of IT, from networking and cybersecurity to software development and project management. Prior to that, I earned an A.S in Cybersecurity Investigations from Manchester Community College, honing my skills in identifying and mitigating digital threats.
My passion for technology goes beyond just fixing computers or troubleshooting networks. It’s about understanding the intricacies of the digital world we live in and leveraging technology to solve complex problems and improve lives. Whether it’s exploring the latest trends in cybersecurity, diving into the world of cloud computing, or experimenting with cutting-edge tech gadgets, I’m always eager to expand my knowledge and stay ahead of the curve.
Through this blog, I aim to share my experiences, insights, and discoveries in the ever-evolving field of technology. From helpful tips and tutorials to discussions on industry trends and innovations, I hope to create a space where fellow tech enthusiasts can come together to learn, grow, and geek out over our shared passion.
Thanks for checking out my website :)
Experience
● Served as an escalation point for Tier I technicians, troubleshooting complex technical issues involving networking, system configuration, and multi-platform environments.
● Assisted in infrastructure projects such as firewall deployments (Cisco Meraki), HP Enterprise server upgrades, and office network migrations by preparing equipment, configuring devices, and supporting onsite/remote implementations.
● Supported the deployment of automated provisioning workflows using Microsoft Intune and Windows Autopilot, contributing to improved efficiency and consistency in client device rollouts.
● Managed user identity and access across hybrid environments using Entra ID Connect,Active Directory, and Microsoft 365, including account provisioning, license management,and basic troubleshooting.
● Contributed to the creation and application of Group Policy Objects (GPOs) for improved security, user environment consistency, and software deployment.
● Provided peer support and guidance to Tier I technicians, including informal mentoring and internal knowledge sharing to foster team growth.
● Performed proactive system maintenance and routine patching tasks to maintain operational stability and minimize downtime for client systems.
● Collaborated with senior engineers and project leads to support IT initiatives aligned with client business goals.
● Maintained and updated technical documentation for client environments and internal support procedures to ensure continuity and knowledge retention.
● Provided first-line support for hardware, software, printer, and basic networking issues across multiple client environments.
● Logged and updated service tickets in ConnectWise Manage, ensuring accurate documentation and timely resolution.
● Performed initial diagnostics and escalated complex issues to Tier II technicians as needed.
● Supported workstation setup and deployment, including basic hardware configuration and OS installation.
● Handled user account tasks in Active Directory, including password resets and group assignments.
● Assisted with Microsoft 365 administration, including email setup and basic user troubleshooting.
● Collaborated with Tier II staff on technical tasks and small-scale project work.
● Maintained clear communication with end users to ensure a high level of service.
● Utilized a rating tool to train an AI algorithm in identifying factually incorrect informationfor a major social media client.
● Conformed to strict rating guidelines to ensure accurate development of the AI model
Education
Get in Touch
My inbox is always open. Whether you have a question or just want to say hi, I’ll try my best to get back to you!