Hi, I’m
Justin Morrison
IT Professional
Welcome! I’m a lifelong tech enthusiast and IT professional passionate about building reliable, secure systems. From networking and virtualization to automation and DevOps, I enjoy solving complex challenges and learning something new every day. This site serves as a little snapshot of my career as well as a place for me to document some of my projects.
Experience
October 2024 — October 2025
- Served as an escalation point for Tier I technicians, troubleshooting complex technical issues involving networking, system configuration, and multi-platform environments.
- Assisted in infrastructure projects such as firewall deployments (Cisco Meraki), HP Enterprise server upgrades, and office network migrations by preparing equipment, configuring devices, and supporting onsite/remote implementations.
- Supported the deployment of automated provisioning workflows using Microsoft Intune and Windows Autopilot, contributing to improved efficiency and consistency in client device rollouts.
- Managed user identity and access across hybrid environments using Entra ID Connect,Active Directory, and Microsoft 365, including account provisioning, license management,and basic troubleshooting.
- Contributed to the creation and application of Group Policy Objects (GPOs) for improved security, user environment consistency, and software deployment.
- Provided peer support and guidance to Tier I technicians, including informal mentoring and internal knowledge sharing to foster team growth.
- Performed proactive system maintenance and routine patching tasks to maintain operational stability and minimize downtime for client systems.
- Collaborated with senior engineers and project leads to support IT initiatives aligned with client business goals.
- Maintained and updated technical documentation for client environments and internal support procedures to ensure continuity and knowledge retention.
January 2023 — October 2024
- Provided first-line support for hardware, software, printer, and basic networking issues across multiple client environments.
- Logged and updated service tickets in ConnectWise Manage, ensuring accurate documentation and timely resolution.
- Performed initial diagnostics and escalated complex issues to Tier II technicians as needed.
- Supported workstation setup and deployment, including basic hardware configuration and OS installation.
- Handled user account tasks in Active Directory, including password resets and group assignments.
- Assisted with Microsoft 365 administration, including email setup and basic user troubleshooting.
- Collaborated with Tier II staff on technical tasks and small-scale project work.
- Maintained clear communication with end users to ensure a high level of service.
Education
2021 — 2024
2019 — 2021
Certifications
- CompTIA Security+CompTIAView Credential
- CompTIA Network+CompTIAView Credential
- CompTIA A+CompTIAView Credential
- CompTIA Project+CompTIAView Credential
- AWS Cloud PractitionerAmazon Web ServicesView Credential
- LPI Linux Essentials CertificationLinux Professional InstituteView Credential