Summary

Results-oriented IT Helpdesk Technician with one year of hands-on experience providing efficient technical support and troubleshooting for end-users. Proven expertise in diagnosing and resolving hardware and software issues, ensuring seamless functionality of systems. Adept at delivering exceptional customer service, with strong communication and interpersonal skills. Proficient in analyzing and documenting technical problems, implementing solutions, and conducting user training. Committed to maintaining up-to-date knowledge of IT trends and technologies.

Experience

Managed IT Technician

Usherwood Office Technology - Manchester, NH
January 2023 - July 2024

● Utilized remote management tools to troubleshoot various technical issues relating to computer hardware, software, printers, and networking for a variety of small and medium sized business clients.

● Accurately logged all interactions and thoroughly documented troubleshooting steps in ConnectWise Manage ticketing system.

● Installed, upgraded, and configured computer hardware, software, and networking equipment.

● Set up and maintained user accounts in Active Directory and Microsoft 365.

● Developed and implemented user training on IT systems and software applications.

● Performed regular system and network maintenance and troubleshooting to identify and resolve technical issues.

Contractor

Appen Global - Manchester, NH
October 2020 - January 2023

● Utilized a rating tool to train an AI algorithm in identifying factually incorrect information for a major social media client.

● Conformed to strict rating guidelines to ensure accurate development of the AI model.

Certifications